TRAMOLU, LDA
Tramolu Lda’s cookie policy is designed to explain users of our website how we use them, to ensure they have a safe browsing experience, and to demonstrate our commitment to protecting the privacy of their data. We do not market any information collected through cookies.
Cookies are small text files that a website, when visited, places on the user’s computer or on their mobile device through the browser. Placing cookies will help the website recognize your device on a next visit. We use the term cookies in this policy to refer to all files that collect information this way. The used cookies do not collect information that can identify or contact you, such as your name, email address, personal or professional addresses or phone number. Cookies also collect generic information, such as how users arrive and use the websites or area of the country / countries through which they access the website, etc. Cookies only retain information related to their preferences. At any time, the user may, through their browser, decide to be notified about the receipt of cookies, as well as block their entry into their system.
Tramolu Lda uses cookies to:
• Get to know our visitors and thus improve their browsing experience;
• Customize the information of the web pages they visit;
• Segment our offer and display campaigns according to the interests of each of our visitors.
Types of cookies used
Operating Cookies:
They allow us to remember the user’s preferences regarding navigation on our website. So, they do not need to reconfigure and customize it every time they visit it. This type of cookies does not collect information that may be used for marketing purposes.
Performance and Analysis Cookies:
Our website uses Google Analytics, a website analytics service provided by Google. This service uses cookies to collect and analyse information about users behaviour on the Tramolu Lda and Marma-Slow website, including IP addresses.
The information collected by Google Analytics is processed to produce statistical reports on users browsing activities.
For more information about Google Analytics’ cookies visit: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en
Cookies related to the use of social networks:
These cookies are connected to third party services, as the “like” and “share” buttons. They are used to provide you with sharing services with different social networks.
We recommend that you review the privacy policies of these social networks to learn about the navigation information they can collect through these application buttons and their purposes.
We analyze and collect data that are made available by our users in our social networks according to the forms we provide in the course of the communication campaigns that each platform offers. This data is processed according to the regulations of each platform and with the prior consent of the user.
More general cookie information can be found on this page: http://ec.europa.eu/ipg/basics/legal/cookies/.
If you have any questions or concerns about Tramolu Lda’s Cookies Policy, please send an email to info@marma-slow.com with the subject “Cookies Policy”
Usage Policy
TRAMOLU, LDA
The use of Tramolu Lda is subject to the Usage Policy described below.
Thank you for carefully reading the Usage Policy before using the Tramolu Lda.
When using the Tramolu Lda, you agree to the Usage Policy.
This Web Site https://www.marma-slow.com, has been created, owned and operated by and maintained by or on behalf of Tramolu Lda, Rua João Bento Padilha, Fracção X, 4795-076, Vila das Aves, (hereinafter referred to as “Marma-Slow”).
This Agreement on Use Policy (‘Agreement’) sets forth the legally binding terms for the use of this Web Site of Marma-Slow. When using Marma-Slow services, you agree to be bound by this Agreement, whether as a ‘Visitor’ (which means that you only navigate through Marma-Slow Web site), or as a Customer (which means that you made or intend to make a reservation with Marma- Slow). The term ‘User’ means a Visitor or a Customer. You are only authorized to use the Services of Marma-Slow (regardless of whether your access or use is provided) if you agree to be bound by all applicable laws and this Agreement.
The content and information of this site and the mobile applications (including, without limitation, price and availability of services) as well as the software and infrastructures used to make such content and information available are the property of Marma-Slow or its subsidiaries, its service providers and suppliers.
Tramolu Lda, (Marma-Slow) may, from time to time, amend this Agreement and such amendment shall be effective after publication by Tramolu Lda on the website of Marma-Slow. You agree to be bound by any changes to this Agreement by using the Services of Marma Slow after such change has been published. However, it is important that you regularly review this Agreement to make sure you are up to date with any changes.
RENOUNCE
Tramolu Lda, disclaims any liability for errors that may occur due to system errors or failure (temporary or permanent) of the Web site, applications or other tools. To the maximum extent possible under applicable law, Tramolu Lda, shall not be liable for any damages resulting from the use of, or inability to use, the Web site.
PRIVACY POLICY
Your use of Marma Slow Web site and applications is governed by Privacy Policy of Tramolu Lda, which is available at Tramolu Lda, (Marma-Slow) privacy policy, and incorporated by reference in these terms.
USE OF MATERIALS/TRADEMARKS SUBJECT TO COPYRIGHT
Any materials on this site or application including, without limitation, any documents, content, text, data, graphics, images, interfaces or other materials or work of authorship, (the ‘Materials’) are copyrighted materials owned and / licensed by Tramolu Lda. All rights are reserved. The Materials include registered trademarks, service marks and trade names which are the property of Tramolu Lda and its affiliates, and may also include brand names and products that are trademarks, service marks or trade names of third parties that are the property of their respective owners. Except as otherwise indicated on the site or in the applications, you are hereby authorized to view, download, cache, copy and print the Materials under the following conditions: (1) Any copy of the Materials or any part thereof should include the copyright notice of Tramolu Lda. (2) Tramolu Lda reserves the right to revoke such authorization at any time and any use by you shall be immediately discontinued upon notice received from Tramolu Lda.
LINKS TO THIS WEBSITE
You are granted a limited, non-exclusive right to create a hypertext link to the home page of this site or application provided that such link does not describe Tramolu Lda, (Marma-Slow), nor any of its other products or services in a false, misleading, derogatory, or otherwise defamatory manner. This limited right may be revoked at any time for any reason. You may not use, frame, or use framing techniques to attach any trademark, logo or trademark or other proprietary information of Tramolu Lda, (Marma-Slow) including the images found on the Web site, the content of any text or the layout/design of any page or any form included on a page without the prior written permission of Tramolu Lda, (Marma-Slow).
ADVERTISING AND LINKS TO THIRD PARTY PAGES
This site contains links to sites and mobile applications operated by third parties other than Tramolu Lda, (Marma-Slow). Such links are only available for your information and reference. Tramolu Lda, (Marma-Slow) does not control such websites or mobile applications and is not responsible for their content or their use. The inclusion by Tramolu Lda, (Marma-Slow) of links to such mobile sites or applications does not imply any endorsement of the material on such mobile sites or applications or any association with its operators. You further acknowledge and agree that Tramolu Lda, (Marma-Slow) shall not be liable, directly or indirectly, for any damages or losses caused or alleged to be caused by or in connection with the use and reliance on any content, goods or services available through a third party mobile site or application.
INTELLECTUAL PROPERTY
You agree not to copy, reverse engineer, or attempt to discover any source code, distribute or create derivative works based on the Service, in whole or in part. You agree not to access the Service by any means other than through the interface provided by Tramolu Lda, (Marma-Slow) for use in accessing the Service. In addition, any software that is made available on this site or in the applications, including, without limitation, all HTML codes and web controls, is owned by or licensed to Tramolu Lda, (Marma-Slow). Any reproduction or redistribution of this software is expressly prohibited.
You confirm that you are at least 18 years of age and have the legal authority to enter into this agreement and to use this site or applications in accordance with all of the present Terms of Use. You agree to be financially responsible for all of your use of this Web site or applications (as well as your household). They also guarantee that all information provided by you or members of your household using this Web site or the applications are true and correct.
CONTACT
If you have any questions about these Terms of Use, you may send them to the above mentioned address or send an email to info@marma-slow.com Write, for reference, ‘Question about the Web Site’ www.marma-slow.com”.
BREAKDOWN CLAUSE
If any part or provision of these terms of use is not enforceable or conflicts with the applicable law of any jurisdiction, the validity of the remaining parts or provisions shall not be affected.
Portuguese law governs the terms of use of this Agreement as well as any disputes that may arise from this Agreement or the use of Tramolu Lda, (Marma-Slow) Web site or applications.
APPLICABLE LAW
Portuguese law governs the terms of use of this Agreement as well as any disputes that may arise from this Agreement or the use of Tramolu Lda, (Marma-Slow) Web site or applications.
Any legal action that may occur will be held in Porto, Portugal. All parties hereby irrevocably and unconditionally authorize and submit to the exclusive jurisdiction of such courts any dispute, action or proceeding arising out of these terms of use.
Privacy Policy
Tramolu Lda
Only the Portuguese version of the Privacy Policy is legally binding. Translations have been provided for the convenience of the user. In case of any discrepancy between the translation and the original in Portuguese, it is the original in Portuguese that prevails.
On May 25, 2018, the General Regulation on the Protection of Personal Data – Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, which established the rules for the protection, treatment and free circulation of personal data of natural persons and which applies directly to all entities that process such data in any Member State of the European Union, including Portugal.
This privacy policy describes the practices of Tramolu Lda, (Marma-Slow) in relation to information and personal data that allow you to identify individuals (‘Personal Data’). This privacy policy applies to this Web Site, email and text messages, and social media accounts (the ‘Platforms’). By using the Platforms, you agree to the terms of this policy.
CATEGORIES OF PERSONAL DATA COLLECTED
The new General Data Protection Regulation establishes a more comprehensive definition of the concept of personal data. A personal data is any information, regardless of its nature and the medium in which it appears, able to identify a person. Examples of categories of personal data processed by Tramolu Lda, (Marma-Slow)
Platforms Data: When you visit our Web Site, we may collect data about you. Some of this data may be personal data. This information may include your search history, IP address, screen resolution, browser used, operating system and its settings, access times, and the URL you used to reach us. If you’re using a mobile device, we may also collect data that identifies your device, its settings, and its location.
Reservation data: If you make a reservation through our Web Site, we may need additional information about you. This information may include your name, ID number, tax ID number, passport number, age, date of birth, telephone contact, email, address, payment details, credit card information, billing address.
RESPONSIBLE FOR THE TREATMENT OF YOUR PERSONAL DATA
The entities responsible for processing your personal data are Tramolu Lda, (Marma-Slow) and Squarespace, the reservations platform owner used by this Web Site.
PURPOSE FOR TREATMENT OF YOUR PERSONAL DATA
Tramolu Lda, (Marma-Slow) ensures that your personal data are processed only for the purposes communicated to you and are not used for any other purpose. Thus, we treat your personal data to guarantee the quality of the service that we provide and to be able to respond better to your needs. Some examples of purposes for which we may use your data are (non-exhaustive list):
Direct marketing: To inform you of news, opportunities and promotions that may interest you.
Customer Management: To send you all confirmations and / or requests for any reservation you make with us.
BASIS FOR TREATMENT OF YOUR PERSONAL DATA
Your express consent: either in writing or orally, for example for direct marketing purposes, to receive emails or SMS messages from Tramolu Lda, (Marma-Slow).
– The execution of a reservation or contract: which it concluded with Tramolu Lda, (Marma-Slow), for example, a reserve acquired from the Tramolu Lda, (Marma-Slow)
– The fulfilment of a legal obligation.
– the legitimate interest of Tramolu Lda, (Marma-Slow) for example, for the purpose of improving the quality of the service provided.
SITUATIONS FOR USE OF YOUR PERSONAL DATA
At Tramolu Lda, (Marma-Slow) we process your personal data with your consent, when you make a purchase, when you contract a service or when you use our site. This treatment can be done orally, in writing or through our website.
Client support: If you choose to contact our customer services, we will collect any questions, complaints or other information you may send to our support team.
Promotional data: If you choose to participate in any raffle, contest or similar campaign, we will collect any information you provide in connection with such activity, such as photos, images, captions or other content, in accordance with the terms provided at that time.
When you provide us with personal information, you are informing us that they are true, current, complete and correct. You are also informing us that you are authorized to transfer them.
HOW WE COLLECT YOUR PERSONAL DATA
Personal data provided by you: We collect your personal data directly from you. For example, when you are providing us with your personal information when you contact us through the form of this Web Site or make a reservation, contact our customer service or participate in a contest or draw.
Personal data that we collect passively: We also collect your personal data passively. For example, we collect data about you over time and on different websites through advertisements. We also use traceability tools such as cookies.
HOW LONG WE RECEIVE YOUR PERSONAL DATA
Tramolu Lda, (Marma-Slow) retains your personal data only for the period of time strictly necessary to perform the purpose for which you have collected them or, as the case may be, until you exercise your right of opposition or erasure right. After this period of conservation, Tramolu Lda, (Marma-Slow) deletes your personal data.
YOUR RIGHTS TO PROTECTING PERSONAL DATA AND HOW TO EXERCISE
Where necessary, Tramolu Lda, (Marma-Slow) will transmit your personal data to third parties – Tramolu Lda, (Marma-Slow) partners, for example, transport companies – solely and exclusively for the purpose of carrying out a service which it has contracted, such as moving a site to the place of service. Your personal data may also be communicated, in compliance with the law, to entities of the State, such as the Tax Authority.
YOUR PERSONAL DATA PROTECTION RIGHTS AND HOW TO EXERCISE THEM
Right of access to information: You can obtain confirmation of your personal data processed by Tramolu Lda, (Marma-Slow), as well as the respective information on the purposes of the treatment or the retention periods of such data.
Right of rectification: You can ask us to change your personal information that is incorrect or incomplete.
Right of erasure: You can request the erasure of your personal data, as long as there are no legal requirements for its conservation.
Right to portability: You can receive the personal data you have provided to us in a structured way in a digital read-only format.
Right of opposition: You can object or withdraw the consent you previously gave to the processing of your personal data.
Right to limit treatment: You can request the limitation of the treatment of your personal data, in the form of: 1.Suspension of the treatment; 2.Limitation of the scope of treatment to certain categories of data or treatment purposes.
Right not to be subject to automated individual decisions: You can ask not to be subject to any decision made solely on the basis of automatic processing. These decisions are related to the definition of consumption profiles by Tramolu Lda, (Marma-Slow), based on their tastes, interests and preferences, history of research and purchases, etc., in particular to provide a quality service and tailor marketing communications.